Every rate can be booked room only or with breakfast. The conditions below are the ones shown at the moment of booking on our website; if they ever differ, the conditions in your booking confirmation apply.

Our rates

Zero-Risk Booking in detail

You book your room today without paying anything and without giving a credit card as a guarantee.

• Payment.20 days before arrival we send you a secure payment link (Pay By Link) from our booking system. The card you use is not stored, saved or visible to anyone.
• Free cancellation.You can cancel free of charge until 20 days before arrival.
• Deadline.If the payment is not made within 3 days of the link being sent, the hotel may cancel the booking.
• After payment.The booking becomes final and cannot be changed. Cancellations, no-shows and early departures are not refunded. If you can no longer travel, you can ask whether our resale service is available at that moment.

Insured Rate Included in detail

The insured rate is a discounted prepaid rate that includes insurance cover for your booking, before departure and during your stay.

Cancellation cover.If you cannot travel for an objectively documented reason, you can cancel up to the day of check-in and be refunded up to 100% of the prepaid amount. Covered reasons include:

• illness, injury or death;
• cancellation of your holiday;
• documented work commitments that arose after booking;
• pregnancy-related conditions;
• illness of your dog or cat, with a veterinary certificate;
• household breakdowns or damage that prevent departure;
• any other objectively documented reason concerning the insured person that prevents the trip.

During your stay.From arrival to departure: medical assistance, luggage insurance (including theft or non-delivery of luggage), theft insurance and roadside assistance.

Customer assistance.A dedicated assistance service before, during and after your stay.

Insurance provider.The cover is provided through BeSafe Rate Plus (BeSafe Group), and the rate appears in our booking engine as “Insured Rate Included”. Refunds are handled directly by BeSafe, not by the hotel, up to 100% of the prepaid amount and in accordance with the insurance policy in force at the time of booking. Before booking, please read the full policy terms:www.travel.besafesuite.com/insurances/besafe-plus/(choose your language at the top right of the page).

How to make a claim(information valid at the last update of this page, shown at the top; the procedure may change and the policy terms always prevail): cancellation refunds are handled by Refund and Go, atrefundandgo.com(online form and list of required documents) or info@refundandgo.com, and the claim must be opened within 30 days. Medical assistance during the stay is provided by Mawdy: +39 015 255 9575 from outside Italy, 800 955 144 toll-free within Italy, internazionale.assistenza@mawdy.com.

Flexible Prepaid Rate in detail

The prepaid rate is paid in full at booking and is not refundable as such, but it gives you two ways out if your plans change.

Change your dates.You can change the dates of your stay until 30 days before arrival.

Ask us to resell your room.Until 11:59 pm the day before arrival, you can ask us to resell all or part of your booking. We offer the room again through our website and the booking sites we work with. For every night we manage to resell, you can choose between:

• a voucher worth the amount recovered (minus any commissions), valid for 12 months for a new booking at the rates in force for the new dates, under the same conditions as the original booking; or
• a refund of the amount recovered (minus any commissions).

Nights that are not resold cannot be refunded. To request a resale, simply email info@hotelduomofirenze.it.

Why book direct

• Live price comparison: at the top of our booking page, a box shows the price for your dates on Booking.com, Expedia and Hotels.com next to ours, so you can check the difference yourself.
• Our website price is lower than on booking sites for the same room and dates; the difference varies and you can check it in the comparison box.
• Rick Steves readers: 15% off the website price on the prepaid rate, with the promo code found in the Rick Steves guidebook. It cannot be combined with other offers.

Children

• Children up to 8 years old stay free when sharing their parents’ bed.
• Children up to 5 years old stay free in a cot, one per room, on request. A cot can be added in DeLuxe 40, Superior 31, the Superior Duomo View rooms, the Superior Triples and the Superior rooms with balcony (34, 41). It cannot be added in single rooms, Classic rooms (21, 28, 30, 33, 35, 38, 39, 42) or the Smart Double 43.

City tax

€6 per person per night, for a maximum of 7 consecutive nights; children under 12 are exempt. It is set by the City of Florence, is not included in the room price and is paid at the hotel.

Check-in and check-out

• Check-in from 2:00 pm; check-out by 11:00 am. Luggage storage is free before and after.
• Italian law requires every guest to show a valid passport or ID card at check-in.

Other policies

• All rooms are non-smoking.
• Pets: only small pets up to 3 kg (6.6 lb) are allowed. Please bring their own equipment (carrier, bed, bowls), and do not leave them alone in the room. There is no extra charge.
• Payment: the Insured Rate Included and the Flexible Prepaid Rate are paid online by credit card at the time of booking. The Zero-Risk Booking is paid by credit card through a secure link sent to your email 20 days before arrival; if payment is not made within 3 days, the hotel may cancel the booking. Accepted cards: Mastercard, Visa, American Express. City tax, breakfast requested at the hotel and other extras can be paid by card or in cash.
• Accessibility: the hotel is on the 3rd to 5th floors and the elevator is small (up to 3 people). There are no steps at the entrance. However, the hotel is not suitable for guests with significantly reduced mobility: the elevator is too small for a wheelchair, there are no adapted rooms, and the bathrooms are reached by a step of 12–15 cm (5–6 in).