Question 1

Check-in and Check-out Times

Accepted Answer

Rooms are available from 2:00 PM. You can arrive earlier and leave your luggage in our storage room. Check-out time is at 11:00 AM, but upon request, our Hotel offers a late check-out service until 12:00 PM. You may also leave your luggage free of charge in our storage if you wish to spend more time in Florence.

Question 2

Are the prices per person or per room?

Accepted Answer

The prices listed on the website are per room, per night, either room only or with breakfast included.

Question 3

Do I need to pay a deposit when booking?

Accepted Answer

No, refundable bookings do not require any deposit.

Question 4

Which credit cards are accepted?

Accepted Answer

We accept major credit cards: Visa, Mastercard, Maestro, and American Express.

Question 5

I don't have a credit card, how can I book?

Accepted Answer

You can book without a credit card guarantee; payment will be requested via a secure link 30 days before arrival, or you can pay by bank transfer or PayPal.

Question 6

Can I access the internet?

Accepted Answer

Internet and Wi-Fi connection are high-speed and free. All rooms are equipped with LAN cable sockets for wired connection. The access password is available at the reception.

Question 7

Is there luggage storage?

Accepted Answer

Yes, we offer free luggage storage. You can leave your luggage in storage free of charge before check-in time and after check-out until departure.

Question 8

Are there any curfew hours?

Accepted Answer

No, there is no curfew at the Hotel, and reception is open 24/7. For security reasons, we kindly ask you to always leave your room key at the reception when you go out. For the safety of our guests, after 10:00 PM we close the entrance gate inside the courtyard, but if you ring the bell and give your name, we will open immediately.

Question 9

Where can I park my car?

Accepted Answer

Our partner garage is Garage Michelangelo. There is always space available for our guests, and the special price is €30.00 for 24 hours for cars up to 4.5 meters long. For longer cars, the price is €35.00 for 24 hours. Garage Michelangelo is only 150 meters from the Hotel and is located at Via Ricasoli, 28.

Question 10

How can I reach the Hotel if I arrive by train?

Accepted Answer

Our Hotel is about 900 meters from Santa Maria Novella Central Station. You can reach us on foot in 10–15 minutes or by taxi in 5 minutes at a cost of about €20. You will find all directions on the 'Where we are' page.

Question 11

How can I reach the Hotel if I arrive by car?

Accepted Answer

You will find all directions on the 'Where we are' page.

Question 12

What is included in the room price?

Accepted Answer

The room price includes: 1. Overnight stay 2. Breakfast if booked 3. Bed linen 4. Bathroom towels 5. Soap and Shampoo 6. Air conditioning or Heating 7. Free Wi-Fi. Also included for the entire stay from 12:00 PM daily is access to our bar corner offering: Tea, Herbal teas, American coffee, assorted cookies, small pastries, and “Vin Santo” with almond cantuccini.

Question 13

Can I bring my pet?

Accepted Answer

We are sorry, although we love nature and animals, for safety reasons we cannot host any type of animal. However, there may be exceptions, so we always recommend contacting us in advance and speaking with our reception.

Question 14

Can I smoke in the room?

Accepted Answer

We are sorry, but all our rooms are non-smoking, as is the entire property. For smokers, our fantastic panoramic terrace is available 24/7.

Question 15

I have a child, does he/she have to pay?

Accepted Answer

No, children up to 8 years old stay for free. Children up to 5 years old stay for free in a crib, available on request and subject to confirmation by the Hotel. Children up to 8 years old stay free if they sleep in the bed with their parents.

Question 16

How can I cancel my reservation?

Accepted Answer

Cancellations must be received within the specified terms exclusively in writing via email to info@hotelduomofirenze.it. Cancellations can also be made through our online booking system.

Question 17

What services does the Hotel offer?

Accepted Answer

We can suggest itineraries to explore the city’s monuments and museums, scenic walks, and culinary experiences. We can recommend typical Tuscan restaurants and trattorias, both in the historic center and outside the city gates. We can suggest and book tours to visit the surroundings of Florence and wine tours. We can assist you in booking tickets for the city's museums. Our Bar is open daily from 12:00 PM to 10:00 PM.

Question 18

Are there any special offers or rates?

Accepted Answer

Yes, special offers are available that allow you to save significantly: • Special Offer “Book Early”. This offer allows you to save up to 15%. • Rate with advance payment, modifiable up to 30 days before arrival or resellable until 11:59 PM the day before arrival. • INSURED RATE – the Best and Smartest Rate that secures your vacation! Refund within 7 days, modifiable up to 30 days before arrival or resellable until 11:59 PM the day before arrival.

Question 19

Is there a last-minute offer available?

Accepted Answer

Yes, a last-minute offer is available that gives you the opportunity to book at a discounted rate.

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