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Florence Italy 3 star Hotel - Hotel Duomo • Official Website

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FAQs


Discover all needed information in the below FAQs.

Check-In and Check-out Time

Check-in is available from 2 PM. Reception though is open 24 hours and if you arrive at the hotel earlier and the room is not ready yet, you can leave your luggage with us, we’ll keep them safe till you come back.
In case of early or late check-ins we ask our guests to notify this at the moment of the reservation. Our hotel offers a late check-out service up to 12 AM. If you need to leave your luggage with us after check-out time, no problem. We’ll keep them safe till your final departure

Price are per person or per room?

Tariffs and prices on our website are meant per room, per night. The room rate does not include the tourism tax of the city of Florence which costs 3.50 euro per person per day. Children up to 12 years old do not pay this tax. Such tax has to be paid for a maximum of 7 days even if you stay longer.

Do I need to leave a deposit when I book?

At the moment  of the reservation some guarantee must be provided for the booking. You can send us your credit card details to guarantee your booking, a preauthorization for the cost of the first night will be made on your card to verify its’ validity.
This is not a charge. If you prefer you can make a prepayment of your stay by bank transfer as well. Payment is usually made upon arrival or departure in the hotel.

Do you accept credit cards?

Yes, we accept all major credit cards like Visa,  Mastercard, Maestro and American Express

I don’t have a credit card, how do I secure my reservation?

It is possible to make a Bank Transfer for the total amount of the stay at the following bank coordinates:

Beneficiary: Duomo S.r.l.
IBAN: IT97 Y061 6002 8391 0000 0002771
SWIFT/BIC: CFFIIT3FXXX

Can I use an internet connection?

Of course, free WI-FI connection  is available throughout the building and if needed all rooms have dedicated LAN plug if you need to use a direct cable connection to the internet. The password is available at the front desk.

Is there a deposit for my Luggage?

Yes, we can hold your bags for all the necessary time, before check-in time, if you check-in early and your room is not ready yet, or after check-out, if you have a late departure and you don’t want to go around the city with your bags.

What time do I have to enter the hotel in the evening?

You can come back in the hotel at any time, we have 24 hours reception. When exiting the hotel, we kindly ask you to always drop the key by the reception in order to avoid losing it. For our guests’ safety we close the main gate at the entrance of the hotel after 10 PM, but by ringing the bell and saying your name, we will immediately open and let you in.

Where can I park my car?

You can park your car at Garage Michelangelo, a private garage we have an agreement with. They always have place for our guests so there is no need to book and the special price is 25 € per 24 hours effective (excluding minivans, sports cars and minibuses).
The garage is situated just 150 meters from the hotel at Via Ricasoli 28.
On request, free delivery service by the hotel’s entrance is provided (to be requested at least an hour before your intended departure).

If I arrive in Florence by train, how do I get to the hotel?

You can find all info on how to reach us at the "Where we are" section.

If I arrive in Florence by car, how do I get to the hotel?

You can find all info on how to reach us at the "Where we are" section.

What is included in the room rate?

Stay, breakfast if chosen as an included service, linen, individual towel set, hairdryer, courtesy set with natural Olive Oil soap, air conditioning / heating, free WI-FI.

Can I bring my pet with me?

We are sorry but, though we love nature and animals, for safety reasons it is not possible to host animals in the hotel.
However there might be special exceptions, which is why we kindly ask you to contact us in advance in case you have a pet with you.

Can I smoke in the room?

We are sorry but our rooms are all non-smoking like the rest of the hotel.
For smokers we provide our fantastic balcony with the amazing view.

My child is 3 years old, does he/she pay?

Children under 3 years old stay for free in a baby crib / cot, through previous confirmation from the reception. Baby crib / cot subject to availability.

How Do I cancel my reservation?

Cancellations and/or modifications must be communicated exclusively by email at info@hotelduomofirenze.it or by fax at +39 055 216 410

  • For cancellation and/or modification made later than 8 days ( up to 12 PM italian time ) before the scheduled arrival date the cost of the first night per any room, is charged as a penalty.

  • If the cancellation and/or modification is made between 7 and 3 days ( up to 12 PM italian time ) before the scheduled arrival date, 50% of the total cost of the stay is charged as a penalty.

  • In case of cancellations and/or modifications starting from 3 days prior to the scheduled arrival or in case of no-show, the total cost of the stay is charged.

  • For reservations having a stay of 6 or more nights and/or for reservations of 3 or more rooms, cancellations and/or modifications must be made at least 14 days ( up to 12 PM italian time ) prior to the scheduled arrival to not incur in any fees.

  • If the cancellation and/or modification of reservations having a 6 or more nights stay or reservations for 3 or more rooms is made between 13 and 4 days ( up to 12 PM italian time ) prior to the scheduled arrival, 50% of the total cost is charged as a penalty.

  • If the cancellation and/or modification of reservations having a 6 or more nights stay or reservations for 3 or more rooms is made from the 3d day ( up to 12 PM italian time ) prior to the scheduled arrival or in case of no-show, the total cost of the stay will be charged.

  • CANCELLATIONS OR MODIFICATIONS DURING YOUR STAY IN THE HOTEL ARE NOT ACCEPTED.

  • In case of no explicit communication, the reservation and our cancellation and/or modification policy are to be considered accepted.

  • For longer stays of 7 or more nights or for reservations of 3 or more rooms, the hotel reserves the right to ask a deposit of 50% of the total cost of the stay.
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Hotel Duomo - Piazza Duomo, 1 - 50122 Florence Italy
Tel. +39 055 219 922 | Fax: +39 055 216 410 | E-mail: info@hotelduomofirenze.it
P.I.

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